WARRANTY & PRODUCT SUPPORT

Every Neon Saints piece should arrive as described and fit for its stated purpose. This page explains our voluntary product support and does not replace your statutory consumer rights.

MANUFACTURING FAULTS

If you believe a product has a manufacturing fault, contact us with your order number, a description of the issue and clear photographs or video. We will assess the product and explain the appropriate repair, replacement, price reduction or refund route.

WHAT IS NOT COVERED BY A VOLUNTARY WARRANTY

Unless required by law, voluntary cover does not include accidental damage, misuse, unauthorised modification, incorrect installation, use outside the stated voltage or environment, or normal cosmetic wear.

ELECTRICAL AND INSTALLED PRODUCTS

Follow the supplied instructions. Products requiring fixed wiring or professional installation must be installed by a suitably qualified person. Keep proof of purchase and, where relevant, installation documentation.

PRODUCT-SPECIFIC COVER

Any additional manufacturer or Neon Saints warranty period will be stated on the relevant product page or supplied with the product. The absence or expiry of a voluntary warranty does not remove legal rights that apply to faulty goods.

MAKE A CLAIM

Use the contact page, email marcus@fixy.tech, or WhatsApp +44 7927 902211.