PRIVACY POLICY

Last updated: August 2026.

Neon Saints is a trading name of House of Fixy Ltd (company number NI734910). House of Fixy Ltd is the controller of personal information described in this policy.

INFORMATION WE COLLECT

Depending on how you use the store, we may collect contact, billing, delivery, order, account, communication, device, cookie and website-usage information. Payment information is processed by Shopify and the payment providers offered at checkout.

HOW WE USE INFORMATION

We use personal information to operate the store, process and deliver orders, provide customer support, handle returns and warranty claims, prevent fraud, meet legal and accounting duties, improve the website and send marketing where you have opted in or where otherwise permitted.

WHO RECEIVES INFORMATION

We share information only where reasonably necessary with Shopify, payment providers, delivery carriers, professional advisers, technology providers, marketing providers and public authorities where legally required. These providers process information under their own terms or on our behalf.

SHOPIFY

The store is hosted by Shopify. Information submitted through the store is processed by Shopify and may be transferred internationally. You can read the Shopify Consumer Privacy Policy for more information.

COOKIES AND ANALYTICS

We use essential cookies to operate the store and may use analytics or advertising cookies subject to the choices made through the store's cookie controls. Browser settings can also restrict cookies, although this may affect store functionality.

MARKETING

Marketing emails are sent only where permitted. You can unsubscribe using the link in any marketing email. We may still send service messages relating to an order or account.

RETENTION AND SECURITY

We retain information only for as long as reasonably necessary for the purposes described, including legal, tax, fraud-prevention and dispute requirements. We use reasonable safeguards, but no internet transmission or storage system is completely secure.

YOUR RIGHTS

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to use of your information, receive a portable copy, and withdraw consent. These rights can be subject to lawful exceptions. We may need to verify your identity before acting on a request.

INTERNATIONAL TRANSFERS

Where information is transferred outside the United Kingdom, we rely on recognised safeguards or another lawful transfer mechanism where required.

CHILDREN

The store is not intended for children and we do not knowingly collect personal information from children.

COMPLAINTS

Please contact us first so we can try to resolve a concern. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

CONTACT

House of Fixy Ltd
14 Carnmoney Road
Glengormley, Antrim
BT36 6NH
United Kingdom

Email marcus@fixy.tech, use our contact page, or call/WhatsApp +44 7927 902211.